Insurance Broker Certification Practice Exam

Which of the following best describes the responsibilities of agents?

1. Agents are responsible for hiring underwriters

2. Agents cannot negotiate terms on behalf of insurers

3. Agents must deliver policies to policyowners

4. Agents are responsible for deciding claim outcomes

The correct answer is: Agents must deliver policies to policyowners

The responsibilities of agents primarily include facilitating the communication between clients and the insurance companies, and one key aspect of this is the delivery of policies to policyowners. Agents serve as intermediaries, ensuring that clients receive their insurance documents promptly and understand the terms and coverage of their policies. This step is crucial for client satisfaction and trust, as it confirms the completion of the insurance contract process and allows policyowners to review and acknowledge their coverage. While agents have other responsibilities, such as providing service to clients and potentially assisting in the claims process, the actual delivery of policies is a definitive and fundamental part of their role. It underscores their duty to ensure clients are fully informed and have their documentation in order.